Why wasn’t my trip recorded?

What do you want to find out?


If you noticed that your trip didn’t log, here are the most common reasons for trips being missed:


1. The application was not open.

How it happens: Since the MileageWise app utilizes multiple sensors in your phone (GPS, motion and fitness) it is always recommended to open the app, once a week at-least, to make sure everything is correctly running in the background and to allow the app to reconnect with the phone sensors. In case of using the Bluetooth monitoring function, make sure that the app itself is connected to the car’s Bluetooth.

Solution: Add your missed trips manually by pressing the check-mark in the application, or do it on the Web Dashboard, in the Finalization of Trips tab. In the future, please open the app at least once per week (although multiple times a week is better).

2. Have you enabled Location Services?

Check the main “Settings” page of your phone to make sure MileageWise has the permission it needs to function properly:
“Location” services need to be turned “ON” and set to “Always”, or at least “While using the app” (if the app is open in the background, trips will still be recorded).
“Precise Location”
“Background App Refresh” enabled
“Cellular Data” enabled
You can review these settings by navigating to the main “Settings” of your iPhone > scroll down and tap on “MileageWise”.

3. Is Wi-Fi enabled?

Having wi-fi enabled significantly helps with the accuracy of logging trips.

4. Do you have the latest version of the MileageWise app downloaded?

With every update we make improvements to the recording options, so make sure you are on the latest version.

5. Is your phone updated to the latest OS?

Having an outdated OS can affect the MileageWise app as well, as we write our software with the latest stable version in mind.

6. Were your trips shorter than half a mile?

Trips within a half mile radius may not qualify as a trip, in which case the app will not record it.

7. Is your device damaged?

A damaged phone may affect the workings of the GPS and Wifi, which can lead to missing trips.

8. Has your app been running in the background for too long? Is your device low on memory?

Your phone will terminate or suspend an app that is running in the background if your phone is low on memory or low on battery, to make resources available for more recently opened apps. In addition to running fewer concurrent apps on your phone, an easier trick here is to frequently open the MileageWise app.
Check to see what other apps are running in the background. This can have a big impact on memory in addition to how many tabs you have open in your browser.

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